Purchase and shipping

I want you to be happy with your new art. If you have any questions please contact me in advance at contact@fionacantsutdio.com
Every care has been taken to show the artwork as accurately as possible with regard to size and colour. The image you see online may show a difference due to slight variation between browsers, devices and screen settings. Any variation between the image represented and the actual artwork is not deemed a fault and slight inconsistencies will not be a valid reason for return.

Ordering

How is my payment handled?

Once you have contacted me I will be touch asap to discuss payment options. If you live in the UK then bank transfer is one of the easier options. It also means I don’t have to pay credit card fees. As soon as I have received payment the painting will be marked as sold. 
You can also pay via Paypal in British Pounds Sterling. You do not need to have a PayPal account to purchase; you can use the PayPal service to pay with your regular debit or credit card. We do not store any of your debit/credit card details.

Shipping
 
I have placed my order, how soon will I receive my painting?
Original paintings will be packed and shipped within 2 weeks though often they will arrive quicker than this. Some pieces require a cold wax finish which I don’t apply until the piece is sold and this takes a few days to cure. If you need it quicker,just let me know and in most cases something can be arranged. There may be an extra charge for rush deliveries according to your requirements.
 
In the UK pieces are sent by Royal Mail, Parcel Force or courier depending on size and weight.  Most UK deliveries arrive within 2 days from time of shipping. I will let you know as soon as your artwork is in the post. Please allow 7 working days in total from the point of despatch.
 
Can I collect my artwork from your studio?
Yes, please contact me to arrange. I live in Mount Hawke, Cornwall

Is Shipping included?
No but I am happy to share 50% of the shipping costs with you. Note: At the current time shipping costs are varying significantly due to Covid-19 restrictions, especially on air freight.
 
Can you ship internationally?
Yes, I can ship to most countries, although it will take longer to arrive depending on your location. If your location is restricted once you get to the checkout you need a bespoke courier service. Message me with your details and the piece you would like and I can give you shipping options.
Overseas shipments (outside the UK) may be subject to import duties and taxes according to the laws of the destination country. Any additional charges are at the customer’s expense. We have no control over these charges and accept no responsibility for additional charges.
Shipping costs contribute towards packing supplies, labour and transit.
 
Returns

What if my painting arrives and I don’t like it?
I want you to be fully happy with your new artwork so I offer a Buy-Back agreement.
If a painting is not as you expect, you have 14 days to contact me by email and request a refund. Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service it was sent to you. Once the piece has been safely returned I will refund your payment within 14 days.

What if my painting arrives damaged?
All work is carefully packed and wrapped. If you receive a work that has been damaged in transit, please contact me within 7 days and if possible keep a photograph.

What about Overseas Returns?
At this time I am unable to offer a refund or return on any product(s) sent outside of the UK.

I think that covers it all – if you have any further questions please let me know before placing your order.

LAST UPDATED: 25th May 2021